Frequently Asked Questions
Get clear answers about solar energy, costs, installation, and maintenance
Solar Power Basics & Benefits
Understand how solar energy works, its advantages for Kenyan homes and businesses, and why it's a smart long-term investment.
❓ How does solar power work in Kenya?
Solar panels convert sunlight into electricity through photovoltaic cells. This DC power is converted to AC power by an inverter, which can then be used to power your home, business, or farm. Any excess energy can be stored in batteries or fed back into the grid if you have a grid-tied system.
❓ What are the benefits of switching to solar energy in Kenya?
Switching to solar in Kenya offers multiple benefits: reduced electricity bills by up to 80%, energy independence during power outages, protection against rising utility rates, increased property value, and a reduced carbon footprint. Solar also provides reliable power for water pumping, purification, and irrigation in remote areas.
❓ How long do solar panels last in Kenya's climate?
High-quality solar panels typically last 25–30 years in Kenya's climate. Most manufacturers offer performance warranties guaranteeing 80–90% output after 25 years. Regular maintenance ensures optimal performance despite dust, heat, and seasonal weather variations.
Solar Installation & Costs
Get transparent answers about solar system pricing, financing options, and what to expect during your installation process in Kenya.
❓ How much does a solar system cost in Kenya?
The cost depends on system size, equipment quality, and installation complexity. A typical residential system in Nairobi ranges from KES 150,000 to KES 800,000. We provide free, detailed quotes after assessing your energy needs and site conditions.
❓ What solar system size do I need for my home/business?
System size depends on your daily energy consumption (in kWh). We analyze your past electricity bills and current appliances to recommend the right capacity—typically 3kW for an average Kenyan household, 5–10kW for small businesses, and 20kW+ for larger commercial operations.
❓ Do you offer financing or payment plans for solar installations?
Yes, we partner with financial institutions in Kenya to offer flexible payment plans, including installment options and green energy loans. We also help clients explore available solar incentives and tax benefits.
Warranty & Support
Find details about our guarantees, emergency services, and ongoing support to protect your solar investment in Kenya.
❓ What warranties do you offer on solar installations?
We provide comprehensive warranties: 25 years on solar panels, 5–10 years on inverters, and 1–5 years on installation workmanship. All warranties are fully documented and honored through our partnerships with manufacturers.
❓ What happens during a power blackout with a solar system?
If you have battery storage, your solar system will automatically switch to battery power during a blackout, ensuring uninterrupted electricity. Grid-tied systems without batteries will shut off for safety but resume once utility power returns.
❓ Do you offer emergency repair services in Kenya?
Yes, we provide 24/7 support for solar system emergencies across Kenya. Our technician network covers Nairobi, Mombasa, Kisumu, Nakuru, and surrounding regions for prompt response.
Contact & Support FAQs
We’re here to help. Below you’ll find details on how to contact our team, where we’re located, and what kind of support you can expect—anytime, anywhere in Kenya.
📍 Where is your office located?
We are based in Nairobi at the SMK Business Centre on Enterprise Road. Our postal address is P.O Box 34618-00200, Nairobi, Kenya.
📞 What are your contact phone numbers?
You can reach us at: +254 798 721 079 (General inquiries & support) +254 703 632 925 (Sales & project consultations)
💬 Do you offer WhatsApp support?
Yes, you can contact us instantly via WhatsApp at +254 703 632 925 for quick queries, quotes, and support.
📧 What email should I use?
For general inquiries: info@jupitersolutions.co.ke For sales and project discussions: sales@jupitersolutions.co.ke
🕒 What are your working hours?
Our office is open Monday to Saturday from 8:00 AM to 5:00 PM. Emergency technical support is available 24/7 via phone and WhatsApp.
🌍 Do you serve areas outside Nairobi?
Yes, we provide countrywide service across Kenya, including installations and support in Nairobi, Mombasa, Kisumu, Nakuru, and surrounding regions.
Can’t find what you’re looking for?
Send us a message directly via WhatsApp or call +254 798 721 079.